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Water Damage Restoration

Professional Recovery, Repair, and Restore Services for Flooding, Storm Damage, Cat3 Sewage, and Other Devastating Water Disaster

Do not delay starting the professional cleanup process while waiting for an onsite visit from your insurance adjuster.

A delay could exacerbate the damage and, therefore, may affect your coverage. ATH Restoration can help you with the loss mitigation process, can file your claim, and can bill your insurance company directly.

Take lots of photos/video, keep a written timeline, and document correspondence with all involved throughout the cleanup, repair, and restoration project.

Understand Water Damage Categories

The professional Water Damage Restoration industry has defined three categories of water damage.

Category 1 water (white water) refers to a clean water source that does not pose a threat to humans. However, Cat1 water can become contaminated once in contact with flooring or other building materials or the soil on your property. Examples include burst water pipes, failed supply lines on appliances, and vertically falling rainwater.

Category 2 water (gray water) has some degree of contamination that could make you uncomfortable or ill if consumed. Cat2 water will degrade and become hazardous if it is not cleaned up in a timely manner or is subjected to rising temperature that promotes the growth of microorganisms. As with Cat1 water, Cat2 is contaminated by soil, building materials, or other pathogens.

Category 3 water (black water) is essentially toxic to humans. Consumption will cause serious illness or death. Sewage is one example of CAT3 wastewater produced by people. Flood waters from rivers and streams, and ground surface water flowing horizontally into your home are other examples of CAT3 water damage.

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Water Damage is an Emergency Situation

Flooding or wastewater of any kind inside your home is traumatic and upsetting. ATH Restoration cares about you and what's happening to you. We will help you through the recovery process with compassion and no-nonsense expertise.

Fast action on your part to contact us for an assessment and get cleanup started is critical, in part, because:

  • Mold can begin growing within 24 to 48 hours, a hazard to both your health and your property.
  • The longer flood or wastewater sits unchecked, the more contaminated and dangerous it becomes.
  • You may be exposed to hidden threats such as electric shock, poor ventilation, and loss of structural integrity.

Our Water Damage Restoration Process

There are several steps involved in a safe, thorough cleanup and repair. Rest assured that ATH Restoration moves quickly and expertly through each step, some of them simultaneously, for fast, effective results. We communicate with you consistently during the project.

Step 1: Assessment - ATH Restoration will inspect your property, assess the damage, answer your questions, and recommend a plan of action.

Step 2: Identification - The first priority is to identify the source of the water damage and stop the flooding or leaking. Next, we will determine the water contamination category. Cat1, Cat2, or Cat3 water require unique cleanup and restoration processes.

Step 3: Safety - We will inspect the extent of the damage and communicate any safety issues.

Step 4: Property Protection and Demolition - We will help you identify affected property and personal belongings that can be salvaged or contained. Items that are contaminated or cannot be restored will be removed. Demolition of destroyed building materials is completed. At this time, a professional pack-out may be recommended. A pack-out involves moving, cleaning, and storage of your items offsite during the water damage restoration project.

Step 5: Water Extraction and Dry-out - The water in your home is removed. ATH Restoration uses industrial equipment such as pumps, powerful wet/dry vacuums, air scrubbers, dehumidifiers, and other extraction tools. Drying out the area quickly is crucial to stop the growth of mold and limit secondary water damage.

Step 6: Testing - Air quality and other laboratory testing ensure your home has been restored to a safe and healthy environment.

Step 7: Cleanup - Professional cleaning involves antimicrobial, antibacterial, and disinfectant treatments as well as deodorization.

Step 8: Repair and Restoration - It's time to restore your home to pre-water damage condition. We can coordinate minor repairs as well as full reconstruction.

Trust Arizona Total Home Restoration to see you smoothly through your water disaster.

Nathan and his team are amazing and get the job done! With water damage from a major pipe issue they were able to dry out and save us the headache of the repairs. They were fast and amazing to work with. I would HIGHLY recommend ATHR to anyone.
Brandon M - Chandler, AZ


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