Privacy Policy

Effective: August 1, 2026

INTRODUCTION

Arizona Total Home Restoration & Abatement and its subsidiaries, affiliates, employees, contractors, representatives, and service providers (collectively, "Arizona Total Home Restoration," "ATH," "Company," "we," "our," or "us") recognize and support the privacy rights of all persons, and we respect these rights when we collect, use, maintain, disclose, or otherwise process personal information ("PI"). We have developed and adopted this Privacy Policy to describe our privacy values and guide our processing of personal information.

By accessing or using our website, requesting a consultation, submitting a service request, communicating with us by phone, email, text message, website form, social media, or other means, or otherwise purchasing, subscribing to, receiving, or utilizing our services, you agree to be bound by the terms and conditions of this Privacy Policy.

The obligations and responsibilities set out in this Privacy Policy are applicable to Arizona Total Home Restoration and its personnel and will be made available on Arizona Total Home Restoration's website at www.aztotalhome.com. The obligations and responsibilities set out in this Privacy Policy are in addition to any other applicable policies, agreements, work authorizations, estimates, contracts, and any applicable laws or regulations.

GENERAL STATEMENT

Arizona Total Home Restoration is dedicated to providing professional restoration, abatement, environmental testing, mitigation, reconstruction, and emergency response services for homeowners, businesses, property managers, insurance carriers, and other clients throughout Arizona.

Arizona Total Home Restoration's goal is to help customers recover from water damage, fire and smoke damage, mold, asbestos concerns, lead paint concerns, and related property damage in a timely, professional, and responsible manner. In order to achieve this goal, Arizona Total Home Restoration must collect and process certain personal information, property information, service information, and claim-related information. A Privacy Policy is necessary to explain how such information may be collected, used, protected, and disclosed.

SCOPE

At Arizona Total Home Restoration, privacy matters. Arizona Total Home Restoration respects the privacy of its clients, prospective clients, website visitors, vendors, subcontractors, business partners, property managers, insurance representatives, and other individuals with whom Arizona Total Home Restoration has business interactions.

This policy applies to personal information regardless of format. For example, this policy applies to computerized records and electronic information as well as paper-based files, photographs, videos, reports, estimates, service records, claim documentation, and communications.

It is also applicable to all personal information that is collected, maintained, or processed by Arizona Total Home Restoration. The concepts enumerated in this policy will guide Arizona Total Home Restoration's selection and expectations of its clients, partners, agents, contractors, subcontractors, vendors, suppliers, and service providers to whom Arizona Total Home Restoration transfers or relies on for processing personal information.

Arizona Total Home Restoration provides restoration, abatement, remediation, environmental testing, reconstruction, emergency response, insurance claim support, and related services. In the course of providing such services, Arizona Total Home Restoration may process personal information that is provided directly by customers or indirectly by authorized third parties, including property managers, insurance carriers, adjusters, contractors, or other representatives.

While Arizona Total Home Restoration may process information in order to provide requested services, prepare estimates, document losses, support insurance claim processes, and complete restoration or reconstruction work, Arizona Total Home Restoration does not own or control information provided by insurance carriers, property managers, or other third parties except to the extent such information is collected and maintained for our legitimate business purposes and legal obligations.

DATA CONTROLLER / SERVICE PROVIDER

Arizona Total Home Restoration generally acts as the data controller for personal information collected directly through our website, service requests, customer communications, business operations, marketing activities, and project administration. As the data controller, Arizona Total Home Restoration determines the purposes and means of processing such information.

In certain circumstances, Arizona Total Home Restoration may receive or process information on behalf of another party, such as an insurance carrier, property manager, general contractor, commercial client, or property owner. In those cases, Arizona Total Home Restoration may process information only as reasonably necessary to provide requested services, complete documentation, comply with applicable laws, respond to customer needs, or follow the lawful instructions of the party that provided or authorized the information.

WHAT INFORMATION WE COLLECT OR PROCESS

Arizona Total Home Restoration processes and, in certain situations, collects personal information as needed to deliver its services and manage its business. When collecting personal information, Arizona Total Home Restoration does so in a reasonable and lawful manner.

The types of information and the purposes for which Arizona Total Home Restoration collects or processes personal information may include the following:

Customer Contact Information

Arizona Total Home Restoration may collect and use personal information about individual contacts of clients, prospective clients, property owners, occupants, vendors, insurance representatives, and others who access Arizona Total Home Restoration's public website, submit website forms, call our office, send email, request services, or provide personal information through other means.

Such information may include, but is not limited to, first and last name, company name, title or role, work or personal email address, mailing address, service address, telephone number, mobile telephone number, communication preferences, and additional information provided in the course of requesting or receiving services from Arizona Total Home Restoration.

Property and Project Information

Arizona Total Home Restoration may collect and process property and project information necessary to evaluate, document, estimate, perform, and complete services. Such information may include, but is not limited to, property address, property type, ownership or occupancy details, damage descriptions, inspection findings, testing results, measurements, scope notes, photographs, videos, floor plans, repair documentation, remediation documentation, reconstruction documentation, and other records related to a property or project.

Emergency Service Information

When customers request emergency response services, Arizona Total Home Restoration may collect information relating to water intrusion, fire or smoke damage, mold concerns, asbestos concerns, lead paint concerns, storm damage, demolition needs, reconstruction needs, or other property conditions. This information is used to assess urgency, dispatch personnel, coordinate equipment and subcontractors, document the condition of the property, and provide services.

Insurance Claim Information

In connection with insurance-related projects, Arizona Total Home Restoration may collect or process insurance carrier names, policy information, claim numbers, adjuster contact information, claim documentation, coverage-related communications, photographs, estimates, invoices, reports, and other documentation reasonably necessary to support restoration services, billing, and claim administration.

Environmental Testing, Mold, Asbestos, and Lead Information

Arizona Total Home Restoration may collect information relating to environmental testing, mold inspection and remediation, asbestos abatement, lead paint testing, demolition, containment, clearance documentation, and related compliance activities. Such information may include inspection reports, lab reports, chain-of-custody documentation, clearance reports, regulatory documentation, worksite photographs, and information necessary to perform services safely and lawfully.

Website and Technical Information

Arizona Total Home Restoration may collect technical information about use of its website and digital services, including IP address, browser type, device type, operating system, referring website, pages viewed, date and time of activity, form submissions, cookie identifiers, analytics data, and similar information. Arizona Total Home Restoration may associate this information with user activity or submitted information for internal business purposes.

SMS and Mobile Communication Information

When individuals voluntarily provide a mobile phone number and consent to receive text messages, Arizona Total Home Restoration may collect and process mobile telephone numbers, opt-in records, consent records, message delivery information, communication preferences, and related text message data. Such information is used to provide appointment reminders, service updates, emergency response communications, estimates, project updates, customer support, and other communications related to requested services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services or as required by law.

CLIENTS

Arizona Total Home Restoration uses personal information only for relevant, appropriate, and customary purposes. Arizona Total Home Restoration will not share or disclose personal information for purposes other than as described herein or as otherwise permitted by law.

The following are examples of some of the personal information Arizona Total Home Restoration may process:

Business Contact Information

Arizona Total Home Restoration may collect and use personal information about individual contacts of clients and others who access Arizona Total Home Restoration's public website, contact forms, customer support channels, or provide personal information through other means. Such information may include account information, first and last name, company name, title and responsibilities, email address, mailing address, telephone numbers, login or system information where applicable, device identifiers, and additional information provided in the course of receiving services from Arizona Total Home Restoration or requesting information about Arizona Total Home Restoration.

We use such information for the purposes of providing services, support, project communication, scheduling, conducting business analytics, assessing customer needs, providing information regarding Arizona Total Home Restoration services, and related activities.

Customer, Property, and Claim Information

Customer, property, and claim information may include information regarding service needs, property damage, service location, project scope, emergency response requirements, environmental testing, restoration documentation, reconstruction documentation, insurance claim support, billing information, and related communications. This may include, but is not limited to, the address where services are provided, the type of loss or service requested, photographs and videos of the property, customer communications, the date and time of service activities, and information necessary to complete the work.

This data is used for service delivery, billing, documentation, insurance claim support, quality assurance, legal compliance, and customer service.

COOKIES

Arizona Total Home Restoration's website may use cookies to collect certain kinds of personal information about website visitors or users. For more information on how Arizona Total Home Restoration uses cookies and choices available to visitors and users, please refer to the following section.

HOW WE COLLECT INFORMATION

We collect information in various ways, including the following:

When you use our website, request services, submit a contact form, call our office, send us an email, consent to receive text messages, schedule an appointment, request an estimate, or otherwise communicate with Arizona Total Home Restoration, we collect and store certain information that you provide directly. We also collect information about your use of our website and services.

Cookies and Similar Collection Methods

Arizona Total Home Restoration may collect technical information about usage of its website and digital services, and we may use various technologies to collect information about cookies, IP addresses, device type, device identifiers, browser information, application or website state, and the date and time of activity with our website and services.

Other Passive Site Tracking

Our website may utilize Internet Protocol (IP) addresses and log files to identify network, server, and website concerns and problems. Arizona Total Home Restoration may also utilize web beacons and other passive tracking mechanisms to perform standard website traffic analysis in a similar manner to how we utilize cookies.

Credit Card and Payment Information

Arizona Total Home Restoration may collect payment information only as necessary to process payments for services. Arizona Total Home Restoration may utilize third-party payment processing agents where such agents are required to implement reasonable and appropriate measures to protect and secure payment information from loss or misuse. These payment processors' use of personal information is governed by their own privacy policies and applicable payment security standards.

HOW DOES ARIZONA TOTAL HOME RESTORATION UTILIZE COOKIES

General Information about Cookies

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.

Utilization of Cookies

A visit to a page on www.aztotalhome.com or another Arizona Total Home Restoration website may generate the following types of cookies:

Anonymous Analytics Cookies

Every time a user visits an Arizona Total Home Restoration website, software provided by another organization, such as Google Analytics or similar analytics providers, may generate an anonymous analytics cookie. These cookies can tell us whether you have visited the site before and help us understand how many visitors use our website and how often they visit.

Form and Functional Cookies

When you submit forms or interact with website features, Arizona Total Home Restoration may use cookies or similar technologies to support website functionality, maintain form performance, prevent spam or abuse, and improve user experience.

Advertising and Marketing Cookies

Arizona Total Home Restoration may utilize cookies to help measure advertising performance, understand whether visitors have seen or interacted with certain ads, and improve marketing efforts. Where required by law, such technologies will be used in accordance with applicable consent requirements.

Other Third-Party Cookies

On some pages of our website, other organizations may set their own anonymous cookies. They may do this to track the success of their products or services, provide maps, videos, social media features, advertising, analytics, or other third-party functionality. Because of how cookies function, our website may not be able to access these third-party cookies, and third parties may not be able to access the data in cookies Arizona Total Home Restoration uses on its website.

How Do I Turn Cookies Off

It is usually possible to stop your browser from accepting cookies or to stop it from accepting cookies from a specific website. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. It is solely your responsibility to manage cookie settings in your browser.

Note: If you block the use of cookies, then this may limit the service that we are able to provide to you and may affect your visitor or user experience.

VENDORS, SUPPLIERS AND SUBCONTRACTORS

Arizona Total Home Restoration may collect personal information about individuals who are employed by or associated with our suppliers, vendors, subcontractors, consultants, and service providers. This business contact and payment information is used to administer existing and future business arrangements, coordinate projects, process invoices, comply with tax reporting obligations, and manage vendor relationships.

OTHERS

Additional personal information may be collected, processed, and disclosed for the purposes for which it was collected and for legal compliance purposes, including regulatory reporting, safety compliance, investigation of allegations of wrongdoing, management and defense of legal claims and actions, compliance with subpoenas, court orders, and other legal obligations.

For example, we may collect information about individuals who visit our office, job sites, or other facilities. When we collect data, such collection shall be relevant, proportionate, and limited to the purposes for which it is processed.

HOW WE USE THE INFORMATION WE COLLECT

We use information primarily and as necessary to provide Arizona Total Home Restoration services, including but not limited to one or more of the following ways:

• To respond to inquiries and service requests;
• To schedule inspections, consultations, emergency response, and project work;
• To provide estimates, proposals, invoices, reports, and documentation;
• To perform water damage restoration, fire and smoke restoration, mold remediation, asbestos abatement, lead paint testing, environmental testing, demolition, reconstruction, and related services;
• To communicate with customers, property owners, occupants, property managers, insurance carriers, adjusters, subcontractors, and vendors;
• To document property conditions, project progress, testing results, and completed work;
• To support insurance claim processing and related communications;
• To process payments and manage billing;
• To provide customer service and respond to customer inquiries;
• To prevent fraud, abuse, or potentially illegal activities;
• To enforce agreements and protect legal rights;
• To notify customers of appointment updates, project changes, or service information;
• To send marketing communications where permitted by law and consented to by the recipient;
• To improve our website, services, operations, and customer experience; and
• To comply with applicable legal, regulatory, safety, and contractual obligations.

SENSITIVE INFORMATION

Arizona Total Home Restoration recognizes that certain information may be sensitive due to the nature of a project, property condition, environmental issue, insurance claim, payment matter, or legal requirement. Where applicable law requires affirmative express consent from individuals for the disclosure of sensitive information to a third party or for processing such information for a purpose other than that for which it was originally collected, Arizona Total Home Restoration will seek appropriate consent as required by law.

In addition, Arizona Total Home Restoration shall treat as sensitive any personal information received from a third party where the third party identifies and treats it as sensitive.

MARKETING MATERIALS

If you provide us with your email address, telephone number, mobile number, or other contact information to enable us to provide communications and information to you, we may use the information for providing such communications, including service updates, appointment reminders, project updates, company announcements, promotional offers, and other Arizona Total Home Restoration marketing materials where permitted by law.

You may request to no longer receive Arizona Total Home Restoration marketing communications by following the unsubscribe instructions in emails, replying STOP to applicable SMS messages, or by sending a request to the contact identified below.

In the event that Arizona Total Home Restoration wishes to use an individual's personal information for a purpose that is materially different from the purpose for which it was originally collected or subsequently authorized, Arizona Total Home Restoration will seek consent in advance where required by applicable law.

SMS / TEXT MESSAGE TERMS AND PRIVACY

By providing your mobile telephone number and opting in to receive text messages, you consent to receive informational text messages from Arizona Total Home Restoration, including messages related to service inquiries, appointments, estimates, project updates, emergency response, customer support, and related communications. Messages may be sent using automated technology where permitted by law.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@aztotalhome.com or (480) 207-7011.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services or as required by law.

SHARING YOUR INFORMATION

We may disclose or report information that individually identifies customers, prospective customers, property owners, occupants, vendors, subcontractors, devices, or service locations in certain circumstances, such as:

1. If we have a good faith belief that we are required to disclose the information in response to valid legal process, including a court order, subpoena, search warrant, or other lawful request;
2. To satisfy applicable laws, regulations, permits, licensing obligations, safety requirements, or regulatory reporting obligations;
3. If we believe our website, services, or business systems are being used in an unauthorized, unlawful, fraudulent, or abusive manner;
4. If we have a good faith belief that there is an emergency that poses a threat to the health or safety of a person, property, or the general public;
5. In order to protect the rights, property, safety, and interests of Arizona Total Home Restoration, our customers, personnel, subcontractors, vendors, and business partners;
6. To insurance carriers, adjusters, property managers, contractors, subcontractors, consultants, testing laboratories, payment processors, website hosting providers, communications providers, analytics providers, and other third parties who perform services on our behalf or are reasonably necessary to complete requested services; and
7. For all other purposes with your consent.

If Arizona Total Home Restoration enters into a merger, acquisition, reorganization, financing, sale of assets, or transfer of all or a portion of its business, customer and business information, including personal information, may be transferred as part of or in connection with the transaction as permitted by applicable law.

INFORMATION DISCLOSURE

Internal Disclosure

In general, personal information may be shared within Arizona Total Home Restoration where legally permitted for reasonable and appropriate business purposes. However, even within Arizona Total Home Restoration, we restrict access to personal information to those employees, agents, representatives, contractors, or service providers who need access to carry out their assigned functions.

External Disclosure

Arizona Total Home Restoration uses vendors and partners for a variety of business purposes, such as helping us operate our website, receive and respond to inquiries, provide communications, schedule service, process payments, perform restoration or reconstruction services, perform environmental testing, administer projects, invoice for services, and support business operations.

We share information with those vendors and partners when it is necessary for them to perform work on our behalf or to provide services requested by customers. Arizona Total Home Restoration requires vendors and partners to use reasonable safeguards and limit their use of personal information to the applicable service, business, or processing activity.

SECURITY OF YOUR INFORMATION

We implement security measures we believe are reasonable to protect your information. It is important that you protect and maintain the security of your own communications, accounts, and devices and notify us promptly of any unauthorized use or suspected compromise of information related to your interactions with Arizona Total Home Restoration.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable and reasonable means to protect personal information, we cannot and do not guarantee its absolute security.

PROTECTING PERSONAL INFORMATION

To help protect the confidentiality of personal information, Arizona Total Home Restoration employs security safeguards appropriate to the sensitivity of the information and in accordance with this Privacy Policy. These safeguards may include reasonable administrative, technical, and physical measures to safeguard the confidentiality and security of personal information against anticipated threats and unauthorized access.

No transfer of personal information will take place to an organization or service provider unless there are reasonable controls in place designed to protect the security of personal information. Additionally, we convey safeguard obligations to agents, contractors, vendors, and service providers who receive personal information from or on behalf of Arizona Total Home Restoration in the course of their relationship with our organization.

TRANSFER OF DATA

Your information, including personal information, may be transferred to and maintained on computers, servers, or other data storage systems located outside of your city, state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you reside outside the United States and choose to provide information to Arizona Total Home Restoration, please note that we may transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

RETENTION OF DATA

Personal information collected by Arizona Total Home Restoration will be retained for as long as necessary and legally permitted for the purposes for which it was collected, including to provide services, maintain project records, process insurance claims, comply with legal obligations, resolve disputes, enforce agreements, and conduct legitimate business interests.

DATA INTEGRITY

Arizona Total Home Restoration employs reasonable means to keep personal information accurate, complete, and current as needed for the purposes for which it was collected.

HOW TO ACCESS AND UPDATE YOUR INFORMATION

We generally provide individuals with an opportunity to examine their own personal information, confirm the accuracy and completeness of their personal information, and have their personal information updated, where appropriate and legally required.

The ability of an individual to access personal information is not unlimited. Access may be limited where the burden or expense of providing access would be unreasonable or disproportionate, where the information should not be disclosed due to legal or security reasons, where disclosure would reveal confidential commercial information, or where providing access would compromise the privacy or rights of another person.

Individuals who wish to access or update their personal information should direct such communications to Arizona Total Home Restoration at info@aztotalhome.com.

THIRD-PARTY WEBSITES, PLUGINS, OR WIDGETS

Arizona Total Home Restoration's website or digital services may include links to social networks or other third-party plugins, widgets, websites, or services not operated by us. Accessing these links or services is done at your own option and is not part of any Arizona Total Home Restoration service unless expressly stated otherwise.

Arizona Total Home Restoration has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review each privacy policy provided at the respective site.

CHILDREN'S PRIVACY

Our website and services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take reasonable steps to remove that information from our systems.

CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws. Such rights may include the right to request information regarding categories of personal information collected, categories of sources from which personal information is collected, purposes for collecting or using personal information, categories of third parties with whom information is shared, and certain rights to access, correct, delete, or opt out of certain uses of personal information where applicable.

If you are a California resident and would like to make such a request, please email us at info@aztotalhome.com or contact us using the information below.

DO NOT TRACK DISCLOSURE

Some browsers offer a "Do Not Track" feature. Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals.

CHANGES TO OUR PRIVACY POLICY

Arizona Total Home Restoration reserves the right to change this Privacy Policy at our discretion, subject to business or legal requirements. You are advised to review and check this Privacy Policy from time to time and particularly before you provide personal information to Arizona Total Home Restoration.

Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our website or services, you are agreeing to be bound by any changes or revisions made to this Privacy Policy.

CONTACTING US

If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact Arizona Total Home Restoration:

Arizona Total Home Restoration & Abatement
952 East Baseline Road, Ste 122
Mesa, AZ 85204
Phone: (480) 207-7011
Email: info@aztotalhome.com
Website: https://www.aztotalhome.com